How We Repair Your Imperial Flat-top Griddle
Cooktops, griddles and charbroilers use gas burners, radiant or coil elements, or induction coils, each with its own controls and safety devices.
Every Imperial model has its own parts list, so we start with the model and serial number on the rating label. That tells us the correct parts and any known issues or service bulletins for your unit.
Safety first: If you smell gas, leave the home and call your gas utility from outside.
Common Flat-top Griddle Problems We Fix
Burner stays on high
A failed infinite switch or relay on the control board.
Induction pan not detected
The cookware is not magnetic, or a sensor or power board has failed.
Cracked glass top
The glass panel needs replacing; using a cracked top is a safety risk.
Uneven heat on a griddle
A failed element, thermostat or a burner that is partly blocked.
A burner or element will not heat
A failed element, a bad infinite switch, a loose connection or, on induction models, a fault in the power board or coil.
Gas burner clicks but will not light
Food or moisture on the igniter, a misaligned burner cap or a failing spark module.
Quick Checks Before You Call
These are safe for most owners and sometimes solve the problem without a visit:
- Check that the circuit breaker is on and the cooktop is not in lock mode.
- Dry and reseat burner caps after cleaning.
- For induction, test with a pan that a magnet sticks to.
- Write down any error code shown.
Still not working? Call (844) 442-1500 or try our troubleshooting wizard.
Our 5-Step Repair Process
- Call or book onlineTell us what your Imperial flat-top griddle is doing and when it started. We schedule the first available visit.
- DiagnosisThe technician checks power, controls and the parts most likely to fail, using the model's service data and test modes.
- Upfront quoteYou get the cause, the repair and the price before any work starts. If repair does not make sense, we tell you.
- RepairWe install original or equivalent parts matched to your model and clean up when we are done.
- Test and warrantyWe run the appliance through a full cycle to confirm the fix. The repair is covered by our 90-day parts and labor warranty.
Parts We Replace Most Often
- Radiant or coil elements
- Infinite switches
- Spark igniters and module
- Induction power board and coil
- Glass top
- Thermostats (griddles)
Cost and Lifespan
Most flat-top griddle repairs cost $120–$450 including parts and labor, and these appliances typically last 13–18 years. These are national estimates: your exact price comes after the diagnosis. Use the repair vs replace calculator to compare.
Keep It Running Longer
- Do not slide heavy pans on glass
- Clean glass tops with a cooktop cleaner, not abrasive pads
- Keep burner ports clear
Flat-top Griddle Repair in West Virginia
We repair flat-top griddles in 137 cities and towns across West Virginia. Hot, humid summers and cold winters in West Virginia mean homes across the state appliances deal with both extremes every year.
Frequently Asked Questions
How much does Imperial Flat-top Griddle Repair cost in West Virginia?
Most flat-top griddle repairs fall between $120–$450 including parts and labor. The final price depends on the part that failed and your model. You get an exact quote after the diagnosis and before any work starts.
Can you repair my flat-top griddle today?
Same-day visits depend on technician availability in West Virginia. Call (844) 442-1500 early in the day for the best chance of a same-day or next-day appointment.
Is the repair guaranteed?
Yes. Parts and labor are covered by our 90-day warranty. If the same problem comes back within that time, we return and fix it.
Do you work on all Imperial models?
We repair current and older Imperial models. Some discontinued parts can be hard to find; if that is the case for your model, we tell you before you pay for a repair.
Should I repair or replace my flat-top griddle?
A flat-top griddle typically lasts about 13 to 18 years. If yours is well inside that range and the repair costs less than half the price of a new one, repairing usually makes sense. Near the end of its life, or when the repair costs more than half of a replacement, replacing is often the better value. We give you an honest opinion either way.